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My name is Nataliia Oleksandrivna Kuzmina, and I am a lawyer with 25 years of experience in the legal field, 14 of which I have been practicing as an attorney. My specialization includes civil, family, and administrative law, including Polish legislation. In Ukraine, I dealt with cases in all areas of law, and since November 2024, I have been officially registered in the Polish Bar Association. My work is focused on protecting the interests of individuals to whom I provide legal assistance in civil, family, and administrative matters, including document preparation, court representation, and the resolution of complex legal issues. My goal is to help clients effectively solve legal problems and achieve desired outcomes as quickly as possible.
Case — Challenging the Inaction of Public Officials
A citizen, E.H., approached us with a problem regarding the impossibility of obtaining a permanent residence permit due to the inaction of officials at the Voivodeship Office. The application for the permit was submitted in 2021, but despite 18 inquiries to the Voivode, there was no adequate response or attention.
Situation Description
Citizen E.H. submitted an application for a permanent residence permit in Poland in 2021. During the entire period that the case was under consideration, she received no response from the competent authorities despite 18 inquiries to the Voivode. Therefore, a decision was made to challenge the inaction of the officials.
Steps Taken to Resolve the Issue
- Verification of submitted documents: First, it was necessary to verify whether all the required documents were submitted by the citizen to the office.
- Submission of a pre-litigation claim: Since the issue had not been resolved for a long time, a pre-litigation claim was submitted to the office.
- Resubmission of all documents: If necessary, all documents were prepared and updated for further submission.
- Filing a complaint with the administrative court: If the issue was not resolved during pre-litigation settlement, a complaint about the inaction was filed with the administrative court.
Case Review Process
The case was transferred to court, where it was determined that the inaction of the authorities violated the rights of the citizen. Before the final decision was made by the court, the Voivodeship Office decided to grant the citizen a permanent residence permit.
Main Difficulties Encountered by the Client
- Inaction of officials: One of the main problems was the lack of response from the office to the client's repeated inquiries, which caused delays in the process.
- Duration of the process: Much time and resources had to be spent in order to force the authorities to fulfill their obligations toward the citizen.
Case Outcome
As a result of the court proceedings, the client received a decision from the Voivodeship Office granting her a permanent residence permit, which was a positive outcome. Additionally, the court satisfied the client's claim for compensation due to delays in the processing of the case and ruled for a compensation payment of 8,000 PLN.

Questions and Answers
Question
What should I do if the authorities do not respond to my inquiry about a residence permit?
Answer
In case of inaction by officials, you can submit a pre-litigation claim or turn to the administrative court to protect your rights.
Question
How can I receive compensation for delays in the process?
Answer
If the processing deadlines are violated and there is inaction by officials, you can file a lawsuit in court to claim compensation for the delays.
Why You Should Contact Us?
- Expert Approach: We provide professional assistance in administrative litigation and the protection of our clients' rights.
- Solving Complex Situations: Our experience allows us to effectively resolve issues caused by the inaction of public authorities.
- Fast Response: We react quickly to situations that arise during the process of obtaining a residence permit and other administrative matters.
Results of Our Work
- Obtaining a Decision: The client received a positive decision granting her a permanent residence permit.
- Compensation for Delay: The court ruled for compensation of 8,000 PLN for the delay in the process.
Professional legal protection in court
Assistance in document preparation
Compensation for delays in the process
If you are facing inaction from the authorities regarding your issue, we are ready to help protect your rights and resolve the situation. Contact us for a consultation and legal assistance to achieve an effective outcome.